Terms of Service

 

Terms of Service (Spain & United Kingdom)

Last updated: 14-10-2025

This website is operated by Moroccomerce, trading under the name Avelora ("we", "us", "our"). By visiting our website or placing an order, you agree to the following Terms of Service. If you do not accept these terms, please do not use our website or services.

1. Company Information

Trading Name: Avelora
Registered Business Name: Moroccomerce
Tax ID (NIF): 97074314
Address: Woldkade 1, 7943AH Meppel, The Netherlands (no visiting address)
Email: info.aveloraes@gmail.com
Website: https://avelora.es

These Terms apply to customers in Spain and the United Kingdom.

2. Applicability

These Terms apply to:

  • all visits to and use of our website,

  • all products and services offered by Avelora,

  • all agreements, orders, and interactions between you and Avelora.

3. Acceptance of the Terms

By using our site and/or placing an order, you agree to these Terms.
We may update or modify these Terms at any time. The latest version will always be available on this page.

4. Products & Services

Our products are sold exclusively online.

We strive to show colours and product images as accurately as possible, but we cannot guarantee that your device displays them correctly.
All offers are subject to availability and may be changed or withdrawn at any time.

5. Prices & Payments

All prices include VAT for customers in Spain and the United Kingdom.

Accepted Payment Methods:

  • Visa

  • MasterCard

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Shop Pay

  • UnionPay

  • Bank Transfer

Prices may change without prior notice.

Payments are processed through secure SSL-encrypted connections.

6. Orders & Cancellations

We may refuse or cancel an order in cases such as:

  • suspected fraud,

  • incorrect pricing or product information,

  • technical errors.

If we cancel an order, you will receive a full refund.

7. Delivery (Spain & UK)

We offer free standard delivery within Spain and the United Kingdom.

We aim to dispatch all orders as quickly as possible through our external fulfilment partner. Delivery times may vary depending on destination, carrier delays, or product availability.
We cannot be held responsible for delays caused by shipping partners.

8. Returns & Refunds (Spain & UK)

Spain (EU Consumer Rights)

Customers in Spain may return items within 30 days of receipt, in accordance with EU consumer protection laws.
Return costs may apply unless otherwise stated.

Refunds are processed via the original payment method within 5 business days after approval.
Products must be returned in their original condition.

United Kingdom (UK Consumer Rights Act 2015)

UK customers have a 30 day return right ("cooling-off period").
Return shipping costs may be the customer’s responsibility unless the item is faulty.

Refunds will be issued to the original payment method within 5 business days of approval.

Exceptions (Spain & UK)

Returns are not accepted for:

  • personalised items,

  • hygiene-sensitive products (e.g., underwear, certain beauty/personal care items).

9. Liability

We are not liable for damages arising from the use of our website or products unless caused by intent or gross negligence.

Our maximum liability is limited to the total value of the order.

10. Intellectual Property

All content, including text, logos, images, and designs, is the property of Moroccomerce or its partners.
No content may be reproduced without written permission.

11. Website Use

You may not use our site for unlawful or prohibited activities, including:

  • transmitting malware, viruses, or harmful code,

  • attempting to hack or disrupt the website,

  • violating intellectual property rights.

12. Privacy (Spain & UK)

Use of our website is subject to our Privacy Policy.

Applicable Laws:

For Spain → GDPR + Ley Orgánica 3/2018
For the United Kingdom → UK GDPR + Data Protection Act 2018

By using our site, you consent to the processing of your data in accordance with applicable regional legislation.

13. Governing Law & Dispute Resolution

Spain: Spanish law applies. Disputes will be handled by the competent Spanish courts.
United Kingdom: English law applies. Disputes will be handled by the competent UK courts.

EU Customers: also have access to the ODR (Online Dispute Resolution) platform.

14. Contact Information

If you have any questions about these Terms, you can contact us at:
Email: info.aveloraes@gmail.com

15. Service Availability

We may suspend or discontinue the service at any time without prior notice.
We are not liable for any damage resulting from temporary or permanent interruptions.

16. Unauthorised Use

You must not:

  • use the site for illegal purposes,

  • violate local laws in Spain or the UK,

  • upload or transmit destructive code (viruses, worms, malware).

17. Accuracy of Information

We may correct errors or inaccuracies (including prices, product descriptions, or stock availability) at any time without prior notice.

Use of the website and its information is at your own risk.

18. SMS Marketing

By placing an order and providing your phone number, you agree to receive SMS updates relating to your order, including abandoned-checkout reminders and promotional messages.

You may unsubscribe at any time by replying “STOP” or using the unsubscribe link.

19. Customer Data Accuracy

It is the customer’s responsibility to provide accurate and up-to-date information.
Incorrect address or payment details may result in delivery issues for which we cannot be held responsible.

20. Changes to the Terms

We may modify or update these Terms at any time.
It is your responsibility to review this page periodically.
Continued use of the website constitutes acceptance of the updated Terms.