Shipping Policy

Shipping & Delivery

We do everything we can to deliver your order quickly and efficiently. We know how important it is to receive your products on time, so we make sure the shipping process is as smooth as possible.

Processing time
All orders are processed within 1–2 business days. Orders placed at the weekend or on public holidays will be processed on the next working day.

Shipping method
We offer free standard shipping on all orders within Spain and Europe. Once your order has been processed, you will receive a confirmation email with a tracking number so you can follow the status of your delivery.

Priority shipping
Priority shipping is handled with preference in the dispatch process, which generally means your parcel will arrive sooner. It also offers better control over the delivery and clear tracking updates, so you always know where your parcel is.

Estimated delivery times
Estimated delivery times are as follows:

  • Spain: 5–8 business days

Please note that actual delivery times may vary due to factors such as product availability, delivery address, and possible delays with the carrier. We appreciate your understanding and patience.

If you have any questions or concerns about your order or delivery, please don’t hesitate to contact our customer service team. We’ll be happy to help.

Returns & Refunds

At Avelora, we want you to be happy with your purchase. If you are not completely satisfied, you can return your products within 30 days of receiving them. Items must be returned in their original condition and in their original packaging.

Return costs
The cost of the return is borne by the customer, unless the product is defective or the error is on our side. Once we have received and checked the returned item, we will refund the purchase amount using the same payment method within 10 business days.

Right of withdrawal
The right of withdrawal does not apply to products that have been personalised, or to items that cannot be returned for health or hygiene reasons, such as underwear, personal care products, etc.

Cancelling an order
If you would like to cancel your order, please contact our customer service as soon as possible. Please note that we cannot cancel an order once it has been processed and dispatched.

Contact

If you have any questions about your order, delivery, or returns, you can contact us in the following way: